We believe that excellent customer service is the key to building a loyal relationship with you and are committed to making every experience you have with us a positive one. We have put our heart and soul into providing you with products the meet the highest standards of quality, purity and effectiveness. We believe that you will love our products so much that we are proud to offer our 100% LUV IT guarantee. If you are dissatisfied for any reason with a L'uvalla product that you purchased from our site, you may return it within 45 days of the ship date for an exchange, a refund or a credit.
To make a return or exchange by mail:
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear during shipping. However, if damage occurred to the item(s) in your shipment, please contact us within 3 days at 1-800-988-2552. If the return is a result of damage, we will re-ship the item to you at no additional cost.
In order to provide the fastest service possible, please provide the order number along with your email address and phone number. To assure prompt resolution, please keep the box, packing materials and the damaged items for inspection by the carrier. If the item you received is damaged, we will re-ship the item to you at no additional cost.
Merchants who sell L’uvalla products, on the web or in retail stores, vary in their return policies. Items you purchased from one of our retailers or e-commerce sites must be returned to the store from which you purchased and are subject to the individual merchant's return policy. If you have any questions regarding the return policy of the store or site from which you purchased L’uvalla, please contact the merchant directly.